Shipping destinations

All orders are being packed and shipped from our warehouse in Berlin, Germany, to most of Europe and part of the world. 

We apologise if your country is not listed. In this case please send a specific request to order@mykilos.com and we will try to tailor a solution for you.
Please note that for this service extra costs may occur.



Shipping
costs

All shipping costs for each destinated country are calculated upon checkout or on each product page. Shipping inside Germany is free of charge.
For shipping outside the EU, the German VAT is not applicable. Once you register at our shop, the German VAT will be deducted. After the export (price excluding the German VAT), the VAT of the recipient country is to be paid. Please contact your local customs authority for detailed information about the import regulations for your country.



Shipping times | Accessories*

Region Delivery time
Germany 3-5 days
EU member states 5-7 days
Europe (Non-EU) 6-10 days
Americas 7-14 days
Rest of the world Shipping N/A


*Unless stated otherwise in the product page



Shipping times | Furniture*


Region Delivery time
Germany 1-3 Weeks
EU member states 3-6 weeks
Europe (Non-EU) On request 
Americas Shipping N/A
Rest of the world Shipping N/A


*Unless stated otherwise in the product page



Important notice

We do our best to deliver as fast and as reliable as possible, however, it might happen that a shipment is being delayed due to carrier issues or holiday times. If you experience such an event you can contact us order@mykilos.com



General instructions for ALL returns

In order to return your order please follow the instructions stated in the return form which is enclosed in your package or available for download here:


RETURN FORM


For further information regarding returns please refer to our Terms & Conditions.